My laptop’s screen has been taking on a distinct reddish hue upon powering up the last few weeks. I remembered that well from the last time my screen backlighting crapped out on me.
I did take the precaution of letting our local Help Desk folks know — and they assured me they’d make sure they had a spare backlight for the machine, just in case.
Well, it suddenly went completely black on me this morning. The LCD is okay — I can just make out the outlines of windows and dialogs and the like — but without the backlighting, it’s unusable. I cycled the power and it came back on, but … let’s see if I can get it fixed now.
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FIRK DING BLAST!
No, they *don’t* have a backlight in stock. So they want to send my preciousssssss laptop *offsite* to get it repaired (insert X week delay), during which I may have a loaner but certainly won’t have all the keen apps, files, music, etc. And there’s always a chance it will come back with the HDD swapped out or reformatted or something else keen like that.
Ugh.
So instead … I’ve suggested they (a) order the backscreen light for replaceing it on site, and if (b) the backlight fully craps out before then, loan me a monitor to plug into it. MUCH less disruptive.
We’ll see.
They should do it the way you suggest. Service delivery sequence is important. For instance, I never want them to get my freedom fries from the production area until my burger is already on the tray. Otherwise my fries are cold by the time I get the burger.
Why any laptops still have fluorescent tubes for backlight remains a mystery to me. White LED’s would be much more reliable.
I believe that’s the direction things are going. My notebook is 3+ yers old (I get to apply for a new one next year, unless it completely craps out first), so I don’t expect the latest-greatest.
Backlight went out again this morning. IT has loaned me a (huge!) monitor to use in the interim. Since I’m out of warranty, they actually have a replacement notebook — the same model and everything — and when I get a chance the plan is to swap the HDD and RAM into the “new” machine and send me on my way.
We’ll see.