My laptop's screen has been taking on a distinct reddish hue upon powering up the last few weeks. I remembered that well from the last time my screen backlighting crapped out on me.
I did take the precaution of letting our local Help Desk folks know -- and they assured me they'd make sure they had a spare backlight for the machine, just in case.
Well, it suddenly went completely black on me this morning. The LCD is okay -- I can just make out the outlines of windows and dialogs and the like -- but without the backlighting, it's unusable. I cycled the power and it came back on, but ... let's see if I can get it fixed now.
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FIRK DING BLAST!
No, they *don't* have a backlight in stock. So they want to send my preciousssssss laptop *offsite* to get it repaired (insert X week delay), during which I may have a loaner but certainly won't have all the keen apps, files, music, etc. And there's always a chance it will come back with the HDD swapped out or reformatted or something else keen like that.
Ugh.
So instead ... I've suggested they (a) order the backscreen light for replaceing it on site, and if (b) the backlight fully craps out before then, loan me a monitor to plug into it. MUCH less disruptive.
We'll see.
I've suggested they (a) order the backscreen light for replaceing it on site, and if (b) the backlight fully craps out before then, loan me a monitor to plug into it. MUCH less disruptive.
They should do it the way you suggest. Service delivery sequence is important. For instance, I never want them to get my freedom fries from the production area until my burger is already on the tray. Otherwise my fries are cold by the time I get the burger.
Why any laptops still have fluorescent tubes for backlight remains a mystery to me. White LED's would be much more reliable.
I believe that's the direction things are going. My notebook is 3+ yers old (I get to apply for a new one next year, unless it completely craps out first), so I don't expect the latest-greatest.
Backlight went out again this morning. IT has loaned me a (huge!) monitor to use in the interim. Since I'm out of warranty, they actually have a replacement notebook -- the same model and everything -- and when I get a chance the plan is to swap the HDD and RAM into the "new" machine and send me on my way.
We'll see.
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